Return Policy

Unfortunately, we are unable to offer any kind of replacement or refund for bottled liquids as taste differ for each individual and how the flavor reflects on their palate.

However, if there is the mistake from VLS VAPE which sending the wrong orders item to you, we will exchange it for you without extra service cost.

To complete the product exchange item which mantion as above, kindly prepare your information to us as below:

  1. Full Name
  2. Order No.
  3. Bank Account Number
  4. Your Bank name
  5. IC No. (ONLY if your bank is not Maybank)

Usually, exchange process can take up to 5 business days to completely process after the refund has been initiated. If you have any questions regarding our return/refund process, feel free to email us at info@vlsvape.com

ORDER CANCELLATION POLICY

Please submit any cancellation via email to info@vlsvape.com. Once the order has been shipped, we will not be able to cancel your order.

We check all information on our website very carefully.  However, an occasional error may occur, or manufacturers might update information we are unaware of.  We reserve the right to correct inaccurate information and are not responsible for typographical or photographical errors.